Customer Service Officer - Casual

South West Institute of TAFE

Warrnambool, VIC

Posted 9/10/2020

  • Awesome Team Culture
  • Industry leading training organisation
  • It's your chance to join a dynamic client focused team!
Who is South West TAFE?
South West TAFE is a world-class educator in an idyllic regional setting at the heart of Victoria’s Great Ocean Road region.

As the number 1 education and training provider in south-west Victoria, SWTAFE offers practical and inspiring teaching that prepares students for in-demand jobs now and into the future.

Our focus is on delivering courses that give our graduates the skills they need to thrive in their chosen careers.

We offer over 150 nationally-recognised qualifications and short courses, and all are delivered by people with practical experience and backed by strong industry connections.

Our delivery is flexible, modern and designed to meet the requirements of the workplace, giving students the best skills to succeed.

South West TAFE’s campuses are located in Warrnambool, Hamilton, Portland and Colac with training facilities also located at Glenormiston and Sherwood Park (Deakin Warrnambool).

Position overview/your opportunity
  • Casual Position
  • Warrnambool Campus
  • Fantastic growth opportunities
As one of the first points of contact with South West TAFE, the Customer Service Officer (CSO) fulfils an important public relations and customer service role. The CSO responds to course enquiries, provides course information and discusses details relating to prerequisite requirements, qualifications, and the application and enrolment procedures. There may be a requirement to refer potential students to other relevant staff. The CSO works cooperatively with both internal and external clients and with a range of staff across all campuses. 

The CSO is integral to South West TAFE’s enrolment process and supports the Manager – Client Services with the planning and implementation of SWTAFE administrative services at each of the relevant campus locations.

Key Responsibilities
Key Responsibilities for this position may include, but are not limited to:
  • Provide a range of client focussed information and advisory services including enrolment, eligibility assessment, course information and fee payment options
  • Provide accurate and up to date information in relation to the South West TAFE’s courses and relevant processes and ensure all enrolment requirements are complete
  • Ensure service excellence through setting professional standards and measuring outcomes against them on a daily basis
  • Maintaining a polite and considerate approach when dealing with all students, staff, customers and community members
  • Keep up to date with relevant information and industry best practice
Mandatory requirements
  • Requires completion of a Certificate III (or equivalent) or year 12 and demonstrated relevant experience or equivalent relevant experience. Lesser formal qualifications and relevant knowledge of the job or experience may be considered.
  • High level of digital literacy.
  • Ability to obtain an Employee Working with Children Check and a satisfactory Police Check
Highly desirable requirements
  • A Certificate IV in Business, Business Administration or Financial Services and/or equivalent relevant industry experience. Lesser formal qualifications and relevant knowledge of the job or experience may be considered
  • Experience or an understanding in relevant industry software and programs (e.g. Customer Relationship Management systems)
We strive to be recognised as an employer of choice by providing staff with excellent working conditions and the opportunity for exciting career, personal and professional development opportunities including:
  • Competitive salaries
  • Community focused employer
  • Extensive Staff Development
  • Staff health & wellbeing programs
  • Staff discount program (Shop'n Save) & social club
  • Convenient campus locations

For further information please contact Amy Silvester – Manager, Client Services on 03 5564 8527

Applications close: Sunday 27 September 2020

How to apply
If this role resonates with you and you have the necessary skills and experience, then we would like to hear from you.

To apply for the role, please click ‘Apply for this job’ and provide a copy of your cover letter containing your responses to the key selection criteria as outlined within the position description along with you current resume.

A full position description is available from our Careers at SWTAFE webpage.

South West TAFE is an equal opportunity employer; fostering a fair, safe and inclusive environment, embracing all forms of diversity.
We strongly encourage Aboriginal and Torres Strait Islander people to apply.

To view and apply for this job on the web visit: