Administration Officer- Disability Support

South West Institute of TAFE

Warrnambool, VIC

Posted 1/14/2021

  • Join the 2020 National winner of the best Large training provider of the year
  • Work towards a shared and meaningful purpose
  • Permanent position at Warrnambool Campus
Who is South West TAFE?
South West TAFE is a world-class educator in an idyllic regional setting at the heart of Victoria’s Great Ocean Road region.

As the largest education and training provider in the south west and Australia’s Large Training Provider for 2020, SWTAFE offers practical and inspiring teaching that prepares students for in-demand jobs now and into the future.

Our focus is on delivering courses that give our graduates the skills they need to thrive in their chosen careers.

We offer over 150 nationally-recognised qualifications and short courses, and all are delivered by people with practical experience and backed by strong industry connections.

Our delivery is flexible, modern and designed to meet the requirements of the workplace, giving students the best skills to succeed.

South West TAFE’s campuses are located in Warrnambool, Hamilton, Portland and Colac with training facilities also located at Glenormiston and Sherwood Park (Deakin Warrnambool).

Position overview/your opportunity
  • Part-time 30.4 hours per week, On-going position
  • $54,394 per annum (pro-rata), plus superannuation
  • Excellent team culture within a market leader

As the first point of contact for the organisations registered Disability Service and student support, the Administrative Officer fulfils an important public relations and customer service role. The Administrative Officer assists with the coordination of daily operations and continuous improvements, in particular development and modification of relevant systems.
The position provides high level administrative duties, including daily interface with National and State Government Systems, internal and external stakeholders and community members.
The Administration Officer demonstrates a sound understanding of operations of the relevant service provision of South West Disability Services and South West TAFE’s Disability Support, while establishing a good rapport with all members of the divisions inclusive of external and internal stakeholders. The role must maintain a participant and customer service focus.

Key Responsibilities
Key Responsibilities for this position may include, but are not limited to:
  • Provide support to enable a high level of customer service (internal and external), implement and help achieve the strategic and operational objectives across all aspects of South West Disability Services (SWDS) and South West TAFE’s Disability Support and assist the division to provision of high quality, efficient and effective services
  • Able to proficiently navigate and utilise SWTAFE internal (SMS) Student Management System, Customer Relationship Management (CRM) system and use a wide range of software application features for word processing, spreadsheets, and reports
  • Provide high level administrative support to the department
  • Provide general information and advice on administrative or operational matters pertaining to the division/department
Mandatory requirements
  • Completion Relevant Degree or Diploma with little or no relevant work experience or a suitable combination of lesser qualifications and relevant experience
  • Variations of the above point will be considered
  • Employee Victorian Working with Children and satisfactory Police Check
Highly desirable requirements
  • Experience using Microsoft Office products and relevant industry software and programs
  • Experience with, or an understanding of CRM, web and social media communications strategies

We strive to be recognised as an employer of choice by providing staff with excellent working conditions and the opportunity for exciting career, personal and professional development opportunities including:
  • Competitive salaries
  • Community focused employer
  • Extensive Staff Development
  • Staff health & wellbeing programs
  • Staff discount program (Shop'n Save) & social club
  • Convenient campus locations

For further information please contact Rachel Coles, Disability Services Coordinator, on 03 5564 8964

Applications close: Sunday 31st January 2021

How to apply
If this role resonates with you and you have the necessary skills and experience, then we would like to hear from you.

To apply for the role, please click ‘Apply for this job’ and provide a copy of your cover letter containing your responses to the key selection criteria as outlined within the Position Description, along with your current resume.

A full position description is available from our Careers at SWTAFE webpage.

South West TAFE is an equal opportunity employer; fostering a fair, safe and inclusive environment, embracing all forms of diversity.
We strongly encourage Aboriginal and Torres Strait Islander people to apply.

To view and apply for this job on the web visit: