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• Part Time (0.6 - 22.8 hours per week)
• Ongoing
• Morwell Campus
• Job Reference No. 1996

About us:

TAFE Gippsland is Gippsland’s local TAFE, with over 85 years of experience in delivering quality vocational training. The Institute is a multi-campus facility with major campuses located at Bairnsdale, Sale/Fulham and Lakes Entrance, Traralgon, Morwell, Leongatha, Yallourn and Warragul.

About the Role:

Based at our Morwell Campus, an exciting opportunity exists for a suitably qualified and experienced industry expert to join the TAFE Gippsland’s Nursing team in the delivery of the Diploma of Nursing. This course prepares students to become an Enrolled Nurse and to work in the modern health care environment.

The role of a Teacher:

Involves a broad range of activities which directly and indirectly support learning through the delivery of educational programs and includes:

• Delivering high quality training and assessment.
• Providing appropriate variety and flexibility in educational practice.
• Contributing to decision making that effects the learning environment.

To be successful in this Teaching role you will need:

• TAE40110 Certificate IV in Training and Assessmentplus TAEASS502 and TAELLN411; or TAE40116 Certificate IV in Training and Assessment
• Relevant vocational qualifications
• Evidence of industry currency
• Current Victorian Working with Children Check
• Current Police check (not older than 5 years)
• Current AHPRA Registration

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

For specific enquiries relating to this position please contact Heather Redmond, Program Manager Nursing, on (03) 5622 8514

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4540.

Applications close at 2pm on Thursday 1st August 2019.

 Student Acquisition and Application Officer

• Full-time (38 hours per week)

• Ongoing

• Based at TAFE Gippsland’s Yallourn Campus

• Job Reference No. 1986

 GREAT things happen here

TAFE Gippsland has an exciting opportunity for a passionate and experienced person to work in the Acquisition and Application team that is responsible for supporting student growth by leading the acquisition and application processes of students across all TAFE Gippsland campuses.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about supporting our current and future students in the application process for courses to make great things happen for them, then this is the role for you.

TAFE Gippsland has recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a person who is passionate about providing great service to our current and future students to join the Client Services Team at one of our major campuses.

Reporting to the Team Leader Acquisition and Application, you will be the first point of contact for new course related enquiries and for supporting students through the application process.

Course enquiries will generally come via the website or through the Institute’s 1300 number. You will be responsible for answering the potential new student’s course enquiry and qualifying leads through to the application stage.

Key duties:

• Receive and qualify inbound enquiries for courses through to their referral to the relevant education delivery area for them to determine suitability to proceed to enrolment;

• Make and qualify outbound calls to both web based and email enquiries through to their referral onto the relevantacademic area for them to determine suitability to proceed to enrolment;

• Make and qualify outbound calls for identified marketing campaigns;

• Make and qualify outbound calls to existing students who are coming to the end of their current course of study;

• Document all call information according to standard operating procedures and ensure adherence to Salesforce process and call reporting requirements;

• Understand required course information using available resources;

• Review and interpret student LLN test results, and evaluate PTR submissions via a prescribed process in order to assess the student’s suitability for specific courses;

• Conduct interviews with students individually or in groups where required, to further assess suitability or corroborate PTR responses;

• Make a determination about the student’s application based on: the PTR and LLN assessment results; course content; student’s previous education, capabilities and interests; and any other course-specific requirements including suitability of study mode;

• Refer individual cases of any previously completed units of competency and prior skills and knowledge that may result in Credit Transfers to the appropriate Teaching Area for assessment.

Skills and experience:

• Certificate or Diploma in Business

• Minimum 3 years customer service / call centre / marketing experience (Call Centre environment preferred)

• Excellent interpersonal skills

• Ability to be persuasive

• Demonstrated technical ability in a CRM environment

• Drive and commitment

• Conceptual and analytical ability

• Good problem solving skills

• Proficient in the MS Office suite of products

• Client focussed/ student centric.

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2pm Friday 26 July 2019

Enquiries:

Please contact Kerrie-Lyn Young, Academic Registrar (03) 5127 0262 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4570.

Systems Administrator

• Full-time (38 hours per week)

• Ongoing

• Based at a TAFE Gippsland’s major Campus

• Job Reference No. 1993

GREAT things happen here

TAFE Gippsland has an exciting opportunity for an experienced and passionate Systems Administrator to join our newly formed Academic Registry team. The role can be located at any of TAFE Gippsland’s major campuses and will work across all campuses.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are experienced, enthusiastic and passionate about Student Systems, then this is the role for you.

TAFE Gippsland have recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

 About the role:

This is a fantastic opportunity for a person who is experienced in student systems administration to join our Academic Registry team.

Reporting to the Academic Registrar, you will be responsible for the ongoing development of the Student Management System (SMS) and associated interfaces. This includes configuration and ongoing maintenance.

This role is key to leading continued system development and enhanced functionality to improve student outcomes and a positive student experience.

Key duties:

• Develop business processes and support staff training in SMS
• Administer user access
• Develop templates and Crystal reports
• Assess/problem solve system errors and defects, trouble shoot/refer to subject experts as required
• Oversee the Institutes attendance system, E-roll
• Ensure configuration and maintenance of the system and data related elements in SMS in line with compliance and reporting obligations and business rules
• Maintain disbursement, transaction and fee configuration including association of fees to study packages within SMS; this will also include the publishing of fees, in consultation with the Finance Team as required
• Maintain organisation structures and coding
• Work with ICT to support continued system development and enhanced functionality that improves student outcomes
• Test package upgrades, document and communicate ”new” functionality and opportunities
• Contribute to the technology roadmap to ensure the SMS and key interfaces are compliant and deliver student and business outcomes
• In conjunction with the Academic Registrar, establish systems functionality (new/enhanced etc) roll out approach, considering key interdependences and opportunities
• In conjunction with the Academic Registrar, establish a change control process (governance) for system enhancements/changes eg. risk and impact assessment, sign off, change management etc.

Skills and Experience:

• A formal qualification in Business, IT or similar at Degree level or above and relevant systems administration experience (5+years)
• Experience in Student Systems is essential
• Experience working in education or the TAFE sector is highly desirable
• Deep understanding of administration processes associated with Student Systems
• An understanding of Project Management principles
• Ability to build stakeholder relationships and work across business areas
• Excellent interpersonal and communication skills
• Excellent planning and organisation skills
• Demonstrated initiative and problem solving skills
• Process and systems thinking
• Proficiency in Microsoft Office

What we offer:

• Employment with Gippsland’s leading Training Provider
• Benefits and conditions under the PACCT Agreement 2016
• Family-friendly organisation
• Professional Development opportunities
• Access to Employee Assistance Program

 A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copyapplications will be accepted.

 Closing Date:

2pm Friday 26 July 2019

Enquiries:

Please contact Kerrie Lyn Young, Academic Registrar, on (03) 5127 0262 for specific enquiries relating to the position.

For assistance with the online application process please contact Human Resources on (03) 5120 4570.

• Part-time (22.8 hours per week)
• Ongoing
• Based at TAFE Gippsland’s Warragul Campus
• Vacancy Number 1995

GREAT things happen here

For over 85 years, Gippsland’s local TAFE has been helping Gippsland communities thrive by empowering local students and supporting local businesses. At TAFE Gippsland we are passionate about giving everyone in the Gippsland region the opportunity to undertake quality and reliable training.

About us:

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community. TAFE Gippsland make GREAT things happen by ensuring we have the right people in the right places living our values through performance in Integrity, Collaboration, Excellence, Responsibility. If you are a motivated, enthusiastic and passionate industry expert, join our in Community Services Teaching Team now in the delivery of Disability Courses.

At TAFE Gippsland the role of the Teacher is to:

• Share knowledge and experience in your specialist area;
• Manage the learning process to enable students to achieve their best;
• Develop and deliver relevant and industry current course material;
• Ensure that their own professional teaching and vocational competence and currency is kept up to date along with licensing requirements.

Mandatory requirements:

• TAE40110 Certificate IV in Training and Assessment plus TAEASS502 and TAELLN411; or TAE40116 Certificate IV in Training and Assessment
• Relevant vocational qualifications
• Evidence of industry currency
• Current Victorian Working with Children Check
• Current Police check (not older than 5 years)

*A six month probationary period applies to this role*

What we offer:

• Employment with Gippsland’s leading Training Provider
• Benefits and conditions under theVictorian TAFE Teaching Staff Agreement 2018
• Family-friendly organisation
• Professional development opportunities
• Access to Employee Assistance Program

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. Please contact Krissie Walsh, Program Manager on 0437 019 938 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4540. Applications close on Monday 29th June 2019 at 2pm.

Team Leader Acquisition and Application

• Full-time (38 hours per week)

• Ongoing

• Based at TAFE Gippsland’s Yallourn Campus

• Job Reference No. 1985

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a talented and experienced Team Leader to lead and develop a team who are responsible for supporting student growth by leading the acquisition and application processes of students across all TAFE Gippsland campuses.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about leading a team of great people who support our students to make great things happen then this is the role for you.

TAFE Gippsland has recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a talented team leader with a strong student centric focus and great communication skills to join our Client Services Team at one of our major campuses.

Reporting to the Client Services Manager in the Student Experience Department, you will lead a team of Acquisition and Application Officers and support the Client Services Manager to facilitate the seamless provision of high quality customer service, acquisition and conversion effectiveness for the lead and application activities of TAFE Gippsland.

You are responsible for facilitating the process of Pre-training Reviews (PTR) and Language, Literacy and Numeracy assessments (LLN) and communicating outcomes to both the enrolling student and relevant teaching area.

You will regularly review and monitor system and process workflows, ensuring the Institute maintains a high degree of customer-centricity and will provide recommendations to the Client Services Manager around improvements to the Institute’s lead and application process.

Your role will have a significant focus on supporting the growth and development of team members, ensuring appropriate resources are allocated, establish role clarity and provide ongoing support, document processes and streamline work practices.

Key duties:

• Lead a high performing team by providing ongoing performance coaching and development to build knowledge skills and capability

• Manage the student lead and enquiry stage of the prospective student pipeline, ensuring customer service levels and response times meet required service standards and expectations

• Manage Contact Centre activities and allocation of duties to Customer Service Officers and gather and build knowledge of individual program requirements in order to make informed judgements about applicant suitability for specific courses

• Ensure system connectedness and accurate flow of information between the Institute’s Course Navigator system and the CRM

• Where required, coordinate team representation at recruitment events, on working parties and consultative bodies relevant to student recruitment and management, including preparing and presenting course information at various events

• Oversee and coordinate the allocation of all centralised PTR and LLN assessment tasks to the broader assessment team, ensuring the timely facilitation of assessments in line with set service standards and response times

• Conduct interviews with students individually or in groups where required to further assess suitability or corroborate PTR responses

• Provide oversight of the Institute’s LLN assessment tool BKSB

• Establish a feedback and communication mechanism to ensure the team members are informed of all issues that affect them

• Review data and insights and develop initiatives to support business objectives e.g. increase conversion rates

Skills and Experience:

• Tertiary qualification in a relevant discipline

• Experience in leading people is essential

• Experience working in education or the TAFE sector and a current operational understanding of relevant TAFE policies, and legislative is highly desirable

• Experience and high level of proficiency using large integrated databases and standard application software such Technology One (SMS) and Salesforce Service Cloud

• A demonstrated commitment and ability to provide high quality customer service to a diverse range of clients and stakeholders – in a large, complex organisation

• A demonstrated understanding of workflow mapping and system interdependencies

• Strong analytical and problem-solving skills

• Ability to use insight and judgement based on deep experience

• Well-developed organisational skills, including an ability to prioritise tasks, meet tight deadlines, and follow agreed policies and processes

• Ability to maintain a high level of accuracy

• Excellent numeracy, verbal and written communication skills.

• Ability to build stakeholder relationships and collaborate across business areas

• Demonstrated initiative and problem solving skills

• Student centric focus

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement of 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2.00pm 26 July 2019

Enquiries:

Please contact Justin Fallu, Director Student Experience on (03) 5127 0167 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4570.

Team Leader Client Support and Enrolment

• Full-time (38 hours per week)
• Ongoing
• Preferably based at TAFE Gippsland’s Bairnsdale Campus
• Job Reference No. 1984

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a talented and experienced Client (Student) Support and Enrolment Team Leader to lead and develop a team who support student enquires and enrolments across all TAFE Gippsland campuses.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence, Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helpingto shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about leading a team of great people who support our students to make great things happen then this is the role for you.

TAFE Gippsland has recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them

About the role:

This is a fantastic opportunity for a talented team leader with a strong student centric focus and great communication skills to join our Client Services Team at one of our major campuses.

Reporting to the Client Service Manager in the Student Experience Department, this role is responsible for leading a team of Enrolment Advisors and Client Service Officers who deliver enrolment and administration functions that positively enhance student satisfaction and contribute to the overall student experience.

The team are responsible for delivering a streamlined student enrolment process, efficient and effective client services at designated campuses including general and course enquiries and supporting student fee payments.

You will focus on continuously improving business processes and supporting the growth and development of the team members, ensuring appropriate resources are allocated to service the needs of the campuses, establishing role clarity and providing ongoing support, documenting processes and streamlining work practices to support student outcomes. 

Key duties:

• As a member of the Client Services Management Team, input to the planning process

• Provide ongoing performance coaching and development to the team; Enrolment Officers and Client Service & Support Admin

• In conjunction with the Client Services Manager, manage the resource allocation of the team to ensure appropriate allocation of resources across TAFE Gippsland campuses

• Establish a feedback and communication mechanism to ensure team members are informed of all issues that affect them

• Ensure a positive student experience remains at the core of the team’s focus

• Oversee the end to end enrolment of a student into the Student Management System (SMS), and ensure all activities comply with legislative requirements as set out by the Academic Registrar

• Manage escalated enrolment enquiries

• Undertake reporting and compliance as required by TAFE Gippsland

• Ensure service levels and client standards are built and maintained – this includes internal and external clients

• Work collaboratively with Client Services Peers, Education Admin and Academic Registry colleagues to develop and improve business processes and systems improvements in relation to enrolment

• Establish processes to reduce student touchpoints (and manual handling) and enhance positive experience e.g conversion to automated processes; Green ID

• Skills and Experience:

• A formal qualification in Business at Graduate level or above is essential and 5 years’ experience in senior admin roles

• Demonstrated ability to lead, coach and develop people is essential

• Experience working in education or the TAFE sector is highly desirable

• An ability to build stakeholder relationships and collaborate across business areas

• Excellent interpersonal and communication skills and the ability to work with people at all levels

• Excellent planning and organisation skills

• Demonstrated initiative and problem solving skills

• Use insight and judgement based on deep experience

• Results driven

• Student centric focus

 What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement of 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2.00pm 26 July 2019

Enquiries:

Please contact Justin Fallu, Director Student Experience on (03) 5127 0167 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4570.

Training and Support Specialist

• Full-time (38 hours per week)

• Ongoing

• Based at any of TAFE Gippsland’s major Campuses

• Job Reference No. 1994

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a passionate and driven person to join our newly formed Academic Registry team. The role can be located at any of TAFE Gippsland’s major campuses and will work across all campuses.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about training design and delivery to support staff across TAFE Gippsland, then this is the role for you.

TAFE Gippsland has recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a person who is passionate about training design and delivery and improving work processes to join our Academic Registry team.

Reporting to the Academic Registrar, you will be responsible for designing and delivering training and support across TAFE Gippsland on all aspects related to the student lifecycle functions to improve knowledge and skills and capability relating to systems, processes and workflows.

Key duties:

• Develop training and support materials and tools in conjunction with Institute guidelines and subject matter experts to build staff capability across student lifecycle functions, systems and processes across TAFE Gippsland

• In conjunction with process owners and subject matter experts, develop work instructions, business processes, tools, templates etc to support training and capability uplift in student lifecycle functions

• Ensure all materials are kept up to date and documentation is available to all staff through a central “repository”

• Communicate changes and updates that impact staff workflows and processes

• Deliver training to support internal audiences across TAFE Gippsland eg. Student Experience team members, Education Delivery team members etc

• Deliver informal/ ad hoc training and coaching to support new and existing processes as required

• Deliver onboarding for new employees on systems and processes related to student lifecycle functions as required.

Skills and Experience:

• Certificate IV or above in Training and Assessment is highly regarded but not essential

• 5 years’ experience in a learning and development role is required

• Significant training design and delivery experience is essential

• Experience working in education or the TAFE sector is highly desirable

• Ability to apply technical knowledge, experience and specialist expertise to create learning that is digestible/easy to understand

• Ability to build stakeholder relationships and collaborate across business areas

• Demonstrated ability to coach and develop people

• Ability to listen and provide advice to support learning

• Ability to engage with people at all levels of the organisation including executive leaders as required

• Excellent interpersonal and communication skills

• Excellent planning and organisation skills

• Demonstrated initiative and problem solving skills

• Client focussed and learner centred.

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

 A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2pm Friday 26 July 2019

Enquiries:

Please contact Kerrie Lyn Young, Academic Registrar on (03) 5127 0262 for specific enquiries relating to the position.

For assistance with the online application process please contact Human Resources on (03) 5120 4570.

Administration Trainee

• Learn and earn

• Full Time (38 hours per week)

• Fixed Term 12 months

• Based at TAFE Gippsland’s Yallourn Campus

• Job Reference No. 1982

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a passionate and driven person to undertake a 12 month Administration Trainee Program. TAFE Gippsland will train you on-the-job and sponsor your Certificate course whilst you work with us in the Client Services team at the Yallourn TAFE Gippsland campus.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are enthusiastic, drivenand passionate about working in a dynamic TAFE environment whilst learning the “trade”, then this is the role for you.

TAFE Gippsland has recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a keen, motivated person who wants to learn and grow their administrative skills to join the Client Services Team at our Yallourn campus.

Reporting to the Team Leader Client Support and Enrolment, you will provide day-to-day administrative support to the Client Support and Enrolment team.

You will be responsible for a range of administration activities that support Client Support and Enrolment. 

Key duties:

• Relief and support for the campus “Reception” to provide first point resolution for general enquiries using established processes and practices

• Provide support to Client Support and Enrolment colleagues as required

• Maintain filing, scanning, tracking and sorting of student documentation

• Provide guidance to students and visitors on general TAFE Gippsland information and processes

• Provide an exemplary level of customer service aligned with service standards and the TAFE Gippsland Values

• Provide a range of administrative support at the local campus.

Skills and experience:

• Year 12 completion is preferable but not essential

• Customer Service experience isdesirable

• Good interpersonal and communication skills

• Excellent planning and organisation skills

• Computer literacy, Microsoft Office suite

• Demonstrated initiative

• High attention to detail

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

 A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2pm Friday 26 July 2019

Enquiries:

Please contact Kerrie-Lyn Young, Academic Registrar, on (03) 5127 0262 for specific enquiries relating to the position.

For assistance with the online application process please contact Human Resources on (03) 5120 4570.

Client and Service Support Officer

• Full-time (38 hours per week)

• Ongoing

• Based at TAFE Gippsland’s Traralgon Campus

• Job Reference No. 1991

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a passionate and driven person to work in our Client Support and Enrolment team to support a positive customer experience at the assigned TAFE Gippsland campus.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about providing great customer service and supporting our students to make great things happen for them, then this is the role for you.

TAFE Gippsland have recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a person who is passionate about providing great service to our customers to join the Client Services Team at one of our major campuses.

Reporting to the Team Leader Client Support and Enrolment, you will be responsible for providing advice and responding to general student and course enquires. You will also provide local administrative support at your campus.

You will be the first point of contact for resolving queries from client “walk ins” and contacts via phone and email. Where possible you will resolve queries using established procedures or if required refer them to specialist areas for resolution. You will provide support to your Enrolment colleagues as required.

Key duties:

• Is the “Reception” at the local campus to provide first point resolution for general enquiries using established processes and practices

• Escalate matters using the agreed Institute processes as appropriate

• Process over the counter student payments by following the agreed processes

• Provide guidance to students and visitors on general TAFE Gippsland information and processes

• Provide support to Enrolment Advisor colleagues as required

• Provide an exemplary level of customer service aligned with service standards and the TAFE Gippsland Values

• Provide course advice to prospective students including information on fees and eligibility, Department/teaching/ room /timetabling, course logistics, enrolment support

• Provide a range of administrative support at the local campus.

Skills and experience:

• A relevant qualification is highly desirable but not essential

• Demonstrated experience (2-3 years) in a customer service and support or data processing role

• Experience working in a team environment

• Experience in Customer Service

• Able to manage time, set priorities and organise own work within timelines stipulated by standard practices and Institute procedures

• Ability to communicate individual and team objectives in the resolution of problems within the area

• Understanding of how policies, processes, regulations interact with other related functions/procedures in the work environment

• Excellent interpersonal and communication skills

• Excellentplanning and organisation skills

• Demonstrated initiative and problem solving skills

• Ability to pick up new concepts quickly

• Proficiency in Microsoft Office including Word, Excel and PowerPoint

• Data entry skills with high level of speed and accuracy

• Strong attention to detail

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

 A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

 How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2pm Friday 26 July 2019

 Enquiries:

Please contact Kerrie-Lyn Young, Academic Registrar, on (03) 5127 0262 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4570.

Client and Service Support Officer

• Full-time (38 hours per week)

• Ongoing

• Based at TAFE Gippsland’s Warragul Campus

• Job Reference No. 1990

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a passionate and driven person to work in our Client Support and Enrolment team to support a positive customer experience at the assigned TAFE Gippsland campus.

About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence and Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about providing great customer service and supporting our students to make great things happen for them, then this is the role for you.

TAFE Gippsland have recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a person who is passionate about providing great service to our customers to join the Client Services Team at one of our major campuses.

Reporting to the Team Leader Client Support and Enrolment, you will be responsible for providing advice and responding to general student and course enquires. You will also provide local administrative support at your campus.

You will be the first point of contact for resolving queries from client “walk ins” and contacts via phone and email. Where possible you will resolve queries using established procedures or if required refer them to specialist areas for resolution. You will provide support to your Enrolment colleagues as required.

Key duties:

• Is the “Reception” at the local campus to provide first point resolution for general enquiries using established processes and practices

• Escalate matters using the agreed Institute processes as appropriate

• Process over the counter student payments by following the agreed processes

• Provide guidance to students and visitors on general TAFE Gippsland information and processes

• Provide support to Enrolment Advisor colleagues as required

• Provide an exemplary level of customer service aligned with service standards and the TAFE Gippsland Values

• Provide course advice to prospective students including information on fees and eligibility, Department/teaching/ room /timetabling, course logistics, enrolment support

• Provide a range of administrative support at the local campus.

Skills and experience:

• A relevant qualification is highly desirable but not essential

• Demonstrated experience (2-3 years) in a customer service and support or data processing role

• Experience working in a team environment

• Experience in Customer Service

• Able to manage time, set priorities and organise own work within timelines stipulated by standard practices and Institute procedures

• Ability to communicate individual and team objectives in the resolution of problems within the area

• Understanding of how policies, processes, regulations interact with other related functions/procedures in the work environment

• Excellent interpersonal and communication skills

• Excellent planning and organisation skills

• Demonstrated initiative and problem solving skills

• Ability to pick up new concepts quickly

• Proficiency in Microsoft Office including Word, Excel and PowerPoint

• Data entry skills with high level of speed and accuracy

• Strong attention to detail

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2pm Friday 26 July 2019

Enquiries:

Please contact Kerrie-Lyn Young, Academic Registrar, on (03) 5127 0262 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4570.

Team Leader Education Administration

• Full-time (38 hours per week)

• Ongoing

• Based at one of TAFE Gippsland’s major campuses

• Job Reference No. 1978

GREAT things happen here

TAFE Gippsland has an exciting opportunity for a talented and experienced Education Administration Team Leader to lead and develop a team who support education delivery areas across all TAFE Gippsland campuses.

 About us:

TAFE Gippsland makes GREAT things happen by ensuring we have the right people in the right positions, living our values of Integrity, Collaboration, Excellence, Responsibility.

Be part of a dynamic, flexible and family-friendly organisation helping to shape the future skills for Gippsland and our community.

If you are motivated, enthusiastic and passionate about leading a team of great people who support teaching areas to make great things happen then this is the role for you.

TAFEGippslandhas recently updated the Student Administration function, moving from one team to three and as a result we have many new roles available. This is just one of them.

About the role:

This is a fantastic opportunity for a talented team leader with a strong student centric focus and great communication skills to join our Education Delivery Team at one of our major campuses.

The primary focus of the role will be leading and developing the team who support the delivery of education at TAFE Gippsland. The role will report directly to the Director of Education Delivery and manage a small team, whilst providing guidance to a broader team of Education Administrators who report into each Head of Department.

Key duties:

• Lead a high performing administration team by providing ongoing performance coaching and development to build knowledge, skills and capability across processes and diverse education portfolios

• Ensure workforce allocation is optimised to deliver an positive student experience

• Establish service level agreements with Heads of Departments to ensure administration needs to Department and Program Managers are met

• Ensure high level student service standards and high quality work performance are maintained at all times

• Develop and deliver consistent work processes and ensure that continuous process improvements are driven in the education admin area

• Deliver required reporting to support Education Areas

• Ensure legislative requirements are embedded in all policies, processes and systems across the team and delivered across TAFE Gippsland

Skills and Experience:

• A formal qualification in Business at Graduate level or above is essential

• Demonstrated ability to lead, coach and develop people is essential

• Experience working in education or the TAFE sector is highly desirable

• Ability to build stakeholder relationships and collaborate across business areas

• Excellent interpersonal and communication skills

• Excellent planning and organisation skills

• Demonstrated initiative and problem solving skills

• Demonstrated insight and judgement based on deep experience

• Results driven

• Student centric focus

What we offer:

• Employment with Gippsland’s leading Training Provider

• Benefits and conditions under the PACCT Agreement of 2016

• Family-friendly organisation

• Professional Development opportunities

• Access to Employee Assistance Program

A six month probationary period applies to this position. Successful applicants must hold a current Driver’s Licence and will be required to satisfy a National Police Record Check and a Victorian Working with Children Check.

How to Apply:

Applications must be submitted online and include a current CV and address the Key Selection Criteria. No late or hard copy applications will be accepted.

Closing Date:

2.00pm 26 July 2019

Enquiries:

Please contact Linda Austin, Director Educational Delivery on (03) 5662 6820 for specific enquiries relating to the position.

For assistance with the online application process please contact the Human Resources Department on (03) 5120 4570.